MATERIALS & PRODUCTION
The main component of UTOs is a high quality, plant-based UV resin, which directly incorporates sustainable innovation into UTO products. This carefully chosen resin is made from soybean oil and fully biodegradable.
All UTOs are locally handcrafted with the participation and personal supervision of the designer, from the first steps of sculpting, modeling, printing, grinding until the decorating final touches. The chrome and the UV-protection coating layer is individually applied onto UTOs in a small Hungarian manufactory to provide durability and longevity. The decoration phase includes hand painting or the individual application of glass crystals.
Every UTO product is delivered in a mycelium mushroom box with a booklet manual containing useful information. Mycelium mushroom packaging is an entirely natural, biodegradable, non-toxic alternative to plastic wrapping. Every box of packaging is grown from live mycelium mushrooms around each individual UTO product for around 7 days. When the mushroom has reached the ideal container size, it is fried to preserve its shape. It is not only a sustainable delivery solution, but also a protective UTO case for long-term storage in your closet.
PURCHASE & SHIPPING
To avoid overproduction, we operate primarily on a pre-order model, offering 10% off the price for supporting the on-demand system. If the product is in stock, you may purchase it by clicking BUY NOW, and it will be delivered as soon as we receive your order.
However, in most cases a PRE-ORDER button is available on our website. In pre-order cases the production of an item begins right after a confirmed order is received. UTO requires approximately 4 weeks of production once payment is received, plus the time for shipping.
(If you order several items, the package will be sent once everything is ready for delivery.)
We inform you once your UTO is provided with a tracking number and ready for shipping. Please track your order and be aware if the customs are trying to contact you. Unfortunately, we are not able to take responsibility for any packages once it is in your country.
Shipping costs are €5 within Hungary and €12 for the rest of Europe. We offer delivery to the USA for €22. You can also arrange to pick up your purchase at no cost from us at Halom street 30, Budapest, 1221 Hungary. Shipping is free for purchases over €350. Don’t forget that you are liable for import duties and taxes on behalf of your orders. Let us know if the shipping is not available in your country, we are happy to make a personal offer!
If you are not completely satisfied with your purchase, we will gladly exchange your merchandise within 14 days of receipt. The cost of returning the item to us is your liability. Please contact email@example.com in order to receive your return form. Once you open the return request, you have 15 days to send items back to us. Items must be in their original condition, unused and undamaged with all original tags or packaging.
If you got your item already damaged, please send us photo documentation, and we will pay for your return. Feel free to contact us with any warranty issues.
To return your product please mail the item to the following address:
Halom utca 30.
Refunds — excluding the cost of shipping and taxes incurred — may take up to 5 working days to reach your account.
Bear in mind that UTO items are distinct since they are individually handcrafted which gives them their uniqueness and personality. Any aggressive twist may damage the object as it is quite fragile. Please take it off before throwing your T-shirt into the washing machine and dry it if it comes in contact with water. Avoid letting your jewellery come in contact with sweat, perfumes, chlorine, nail polish remover, hair spray, and soaps. Any contact with a rough surface can damage the coating of the jewellery, as well as direct or prolonged exposure to the sun. In order to keep your jewellery fresh and new, we advise you to use a soft tissue or a fine brush to keep UTO looking perfect.
founder and designer: Lala Tóth
graphic designer and creative consultant: Boldizsár Tóth
copywriter and brand consultant: Rozina Pusztai
animation artist: Barna Nemes
sound designer: Barnabás Tóth
programmer: Nándor Nagy
3D printing expert: Gergő Káldi
mycelium expert: Mihály Minkó
business consultant: Lili Zoé Érmezei, Máté Milovits
typeface: New Edge 666 Light Rounded & Light Rounded Slanted by Charlotte Rhode
photographer: Máté Kalicz
photo assistant: Ornella Mari
stylist: Réka Huszár
makeup: Fruzsina Hollósi
hair: Eszter Márkus
models: Dávid, Dorka, Katalin, Léna, Sue
Collecting Personal Information
EXAMPLES OF PERSONAL INFORMATION COLLECTED: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
PURPOSE OF COLLECTION: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
SOURCE OF COLLECTION: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
EXAMPLES OF PERSONAL INFORMATION COLLECTED: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.)
PURPOSE OF COLLECTION: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/ or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Customer support information
The Customer may submit consumer complaints about the product or the Service Provider’s activities to the following contact details:
— Internet address: www.u-t-o.eu
— E-mail: firstname.lastname@example.org
We are available via email only. Please bear in mind that it takes a minimum 2 working days for us to reply.
If the Customer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Service Provider shall immediately take a record of the complaint and its position and provide a copy to the Customer.
The Service Provider shall examine and respond to the written complaint within thirty days of receipt and shall ensure that the response is provided to the Customer. If the Service Provider rejects the complaint, it shall state the reasons for its position in its reply on the substance of the rejection. The Service Provider shall keep a record of the complaint and a copy of the reply for five years.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
When you place an order through the Site, we will retain your Personal Information for our records until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Services that include elements of automated decision-making include:
Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information.
If any consumer dispute between the Service Provider and the Customer is not resolved through negotiations, the Customer has the following enforcement options: Conciliation Board, Complaints to the consumer protection authority, Court proceedings, European Commission — Online dispute resolution platform.
For the out-of-court settlement of consumer disputes concerning the quality, safety and application of product liability rules, as well as the conclusion and performance of the contract, the Customer may initiate proceedings before the conciliation body attached to the professional chamber of the Service Provider’s head office.
For the purposes of the rules on the Conciliation Board, a consumer is also a non-governmental organisation, church, condominium, housing association, micro, small and medium-sized enterprise, as defined in a separate law, who buys, orders, receives, uses, makes use of goods or is the recipient of commercial communications or offers relating to goods.
Contact details of the Budapest Conciliation Board:
— 1016 Budapest, Krisztina krt. 99., III. floor. 310.
— E-mail address: email@example.com
— Telephone: 06 (1) 488 21 31
Complaints to the consumer protection authority:
If the Customer perceives a violation of his/her consumer rights, he/she has the right to lodge a complaint with the consumer protection authority. Once the complaint has been examined, the authority will decide whether to initiate consumer protection proceedings.
— Court proceedings. The Customer shall be entitled to enforce his/her claim arising from the consumer dispute before the court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.
— European Commission — Online dispute resolution platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HU
The online dispute resolution platform can be used to resolve consumer disputes.
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file. Additionally, please note that blocking cookies may not completely prevent how we share information with third parties. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
TERMS OF SERVICE
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including all terms and conditions and policies. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
This website is operated by Laura Tóth E.V. founder of Unidentified T-shirt Object aka UTO. Throughout the site, the terms “we”, “us” and “our” refer to Unidentified T-shirt Object. Unidentified T-shirt Object offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
These Terms of Service apply to all commerce services provided in Hungary through the electronic store located on the website u-t-o.eu. These Terms of Service apply to all legal transactions and services that take place via the website www.u-t-o.eu, regardless of whether they are carried out from Hungary or abroad, by the Service Provider or its intermediaries. In addition, these Terms of Service shall apply to all commercial transactions between the Parties as defined in this Agreement in the territory of Hungary and other countries.
Service Provider Data:
Name: Laura Tóth E.V.
Address and mailing address: Ispiláng Street 18., Budapest 1223, Hungary
Court/authority registering the service provider: Nemzeti Adó- és Vámhivatal
Registration number: 58038107
Tax number: 59985765-1-43
Legal representative: Mónika Sántáné-Rékasi, Proactive Bookkeeping Kft.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Websupport Magyarország Kft. (1132 Budapest, Victor Hugo utca 18–22.) tarhelypark.hu. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Purchasing in the www.u-t-o.eu webshop is possible by placing an order electronically, as specified in these Terms. The services offered by the webshop are available to all users without registration.
The u-t-o.eu webshop is Linux/PHP based information system, the security level is adequate, there is no risk in using it, however, we recommend you to take the following precautions: use virus and spyware protection software with a fresh database, install security updates of the operating system.
Purchasing from the Website implies the Customer’s knowledge of the technical and technological limitations of the Internet and acceptance of the potential for error inherent in the technology. The Service Provider’s webshop only serves orders for household quantities. The Service Provider is entitled to unilaterally modify the terms and conditions of these Terms and Conditions at any time. The provisions of the Terms and Conditions in force at the time the relevant order is placed shall apply to the performance of individual orders. The Service Provider shall provide continuous access to the provisions of the Terms and Conditions in force at any time on the Website.
Section 1 — Online store terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 — General conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
The essential properties, characteristics and instructions for use of the goods to be sold can be obtained from the information page of the specific item, with the detailed actual properties of the goods being included in the instructions for use that will be enclosed with the product. Small color differences might occur due to different screen settings.
If you have any questions about the goods before purchase, our contact email address is at your disposal. Where required by law, the instructions for use of the products we sell are included with the goods.
If, by chance, you do not receive the mandatory instructions with the goods, please contact our email address immediately before using the goods and we will replace them.
If you require more information about the quality, essential characteristics, use or usability of any of the goods on the Website than is provided on the Website, please contact us via email.
The purchase price is always the amount indicated for the selected product which already includes VAT. The purchase price of the products does not include the cost of delivery, unless otherwise indicated on the final payment page.
The Service Provider reserves the right to change the prices of the products that can be ordered from the Website, with the modification taking effect at the same time as the order is placed on the Website. Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
The change will not adversely affect the purchase price of products already ordered. In the event of a price decrease between the date of sending the electronic payment notification and the date of receipt of the product, we will not be able to refund any money paid when payment is made by online credit card.
The security check of the online payment transaction takes a minimum of 24 hours. If, despite all due care and diligence, the Service Provider displays an incorrect price on the Website, in particular a price of “0” euro or “1” euro which is obviously incorrect, which may be due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer to deliver the product at the correct price, in the knowledge of which the Customer may withdraw from the purchase.
The Service Provider accepts orders via the Website from Customers, but the order requires the complete filling in of all fields related to the Customer’s data (if the Customer fills in any field incorrectly or incompletely, the Service Provider will send an error message).
The Service Provider shall not be liable for any delivery delays or other problems or errors due to incorrect and/or inaccurate order data provided by the Customer. At any stage of the order and until the order is sent to the Service Provider, the Customer has the possibility to correct data entry errors in the order interface at any time in the Webshop.
The receipt of the order sent by the Customer shall be confirmed by the Service Provider to the Customer by means of a confirmation e-mail within 48 hours at the latest, which shall include:
— the data provided by the Customer during the purchase or registration (e.g. billing and delivery information),
— the order ID,
— the date of the order,
— the list of items, the quantity, the price of the product ordered,
— shipping cost
— and the total amount payable.
This confirmation email only informs the Customer that his order has been received by the Supplier.
The Customer shall be released from the obligation to make an offer if he does not receive a separate acceptance email from the Service Provider concerning the order he has sent within 48 hours.
If the Customer has already sent the order to the Service Provider and notices an error in the data contained in the confirmation e-mail, he must notify the Service Provider within 24 hours of receipt of the confirmation e-mail.
The order shall be deemed to be a contract concluded by electronic means and shall be governed by Act V of 2013 on the Civil Code, Act CVIII of 2001 on certain aspects of electronic commerce services and information society services.
The contract is subject to the provisions of Government Decree 45/2014 (26.02.2014) on the detailed rules of contracts between consumers and businesses and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.
Section 3 — Accuracy, completeness of information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
The information on the Website is provided in good faith, but is for informational purposes only and the Service Provider is not responsible for the accuracy or completeness of the information.
If any activity related to the use of the Website is not permitted under the laws of the Customer’s country, the Customer shall be solely responsible for such use. If the Customer discovers any objectionable content on the Website, he/she shall immediately notify the Service Provider. If the Service Provider, in the course of its good faith conduct, considers the report to be justified, it shall be entitled to delete the information or to amend it without delay.
Section 4 — Transport, operating conditions
The Service Provider shall deliver the ordered goods using a freight forwarder, according to the terms and conditions set out on the Website. The Service Provider reserves the right to change the delivery price, with the modification taking effect at the same time as the publication on the Website. The modification does not affect the purchase price of the products already ordered. The Service Provider is not able to deliver on a specific date.
The Customer can find out about the payment methods and pick-up options provided by the Service Provider on the Website.
The Supplier will only deliver within the EU and UK.
Section 5 — Products or services (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Section 6 — Accuracy of billing and account information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Section 7 — Third-party links
Certain content and products available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Section 8 — User comments, feedback and other submissions
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
The giveaway (hereinafter referred to as the “Game”) organised by UTO (hereinafter referred to as the “Promoter and Organiser”) is open exclusively to natural persons who are EU or UK habitants (hereinafter referred to as the “Player”) and who, during the duration of the Game, have their own Instagram profile (hereinafter referred to as the “Profile”). Participation in the Game constitutes automatic acceptance of the announced Terms and Conditions and these Rules.
During the duration of the Game, one post will be displayed on the Promoter’s page (Instagram). The duration of the Game will be described in this post.
During the Game, the Winner must enter the Post for the duration of the Game. After the end of the Game, 1 Winner will be drawn by the Promoter among the Players to win the prize announced in the Post. The date of the draw will be announced in the prize draw post. Participation in the Prize is free of charge for the Players. The prize cannot be redeemed for cash. Each Player is entitled to win one prize in the Competition.
The Promoter will notify the winner of their prize by message. The Winning Player shall contact the Promoter within 5 (five) calendar days of receipt of the message to arrange the circumstances of the receipt of the Prize. The Promoter shall not be liable for any loss or damage arising from the incorrect information provided by the Winner. If the Winner fails to collect his/her prize within 10 days of notification by the Promoter, the Winner’s entitlement to the prize shall cease thereafter, unless otherwise agreed. If the Winner is of limited legal capacity, he/she is entitled to carry out the substantive administration of the prize and to receive the prize only together with his/her legal representative or guardian. In the case of an incapacitated Winner, only the Winner’s legal representative or guardian shall be entitled to administer the prize and receive the prize.
Players who, contrary to the spirit of the Game, participate in the Game under the name of a natural person in a team or exclusively under a profile created for the Game, with the aim of increasing their chances of winning by such deceptive conduct, may be excluded from the Game at the discretion of the Promoter. Such players include persons associated for the purpose of participating in prize games who, in order to win prizes, coordinate their actions and combine the performances of several persons under one name, thereby depriving other players who wish to play fairly of the chance of winning. Such persons shall also include those who participate in the Game with false information or a false profile for the purpose of unfairly increasing their chances of winning. Participants or players who engage in unfair conduct as defined in this clause shall be liable to compensate the Promoter for any damage caused to the Promoter in connection with the Game. Furthermore, the Promoter reserves the right to exclude a Player from the draw in the event of a dispute.
The winner shall be liable to pay any applicable taxes on the prize. The costs of delivery of the prize to the winner shall be borne by the Promoter if the address is within the EU or the UK. The Player is responsible for the costs of delivery and other taxes outside the EU and the UK. The competition is not sponsored, recommended, organised in cooperation with Instagram.
By participating in the Game, the Players acknowledge and expressly agree that:
— in the event of winning, their names will be published by the Promoter without any further conditions or consideration, solely in connection with the Game;
— by participating, they expressly agree to all the provisions of these Rules in all respects.
The Organiser and other persons involved in the organisation of the Game and the close relatives of all such persons under the Civil Code are excluded from the Game.
The Organiser reserves the right to interrupt or suspend the Game. In the event that the Promoter suspends or interrupts the Game, a simple notice to that effect will be posted on the Promoter’s Instagram wall. The Promoter reserves the right to change these Rules at any time for any reason.
Section 9 — Withdrawal, guarantee, warranty
If the Consumer wishes to exercise his/her right of withdrawal, must send a clear written statement of the intention to withdraw to the Supplier using the contact email address.
The consumer shall exercise the right of withdrawal within the time limit. The Service Provider shall immediately acknowledge receipt of the Consumer’s withdrawal by e-mail.
In the event of withdrawal, it shall be deemed to have been exercised within the time limit if the Consumer sends the Supplier his declaration to this effect within 14 calendar days (up to and including the 14th calendar day).
In the event of withdrawal, the Consumer shall return the ordered product to the Service Provider without undue delay, but no later than 14 days from the date of notification of the withdrawal. The deadline is deemed to have been met if the Consumer sends (posts or delivers to the courier service ordered by him/her) the product before the 14-day deadline.
The cost of returning the product to the Supplier’s address shall be borne by the Consumer.
If the Consumer withdraws from the contract, the Service Provider will not reimburse all the consideration paid by the Consumer, including the transport (delivery) costs.
The Service Provider has the right to withhold the refund until it has received the product back, until it is satisfied that the product is in the condition in which it was sent.
The refund shall be made by the Service Provider using the same payment method as the one used for the original transaction, unless the Consumer explicitly agrees to another payment method. The Consumer shall be held liable for depreciation of the product only if it is due to use beyond the use necessary to establish the nature and characteristics of the product. If the Consumer exercises his/her right to terminate the contract for the provision of services after the start of performance, he/she shall be obliged to reimburse the Service Provider’s reasonable costs in the settlement of the account.
The Service Provider may claim compensation for depreciation or reasonable costs resulting from the use of the product beyond the use necessary to determine its nature, characteristics and functioning, if the performance of the contract for the provision of services has begun before the expiry of the time limit at the express request of the Consumer and the Consumer exercises his right of termination.
Annex 1 — Model withdrawal declaration
(fill in and return only if you wish to withdraw from the contract)
Addressee (the name, postal address and e-mail address of the company are required):
I/we, the undersigned, declare that I/we exercise my/our right of withdrawal in respect of the contract for the sale of the following product(s) (please specify the product(s) covered by the contract):
Date of conclusion of contract / date of receipt (tick as appropriate):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s): (only in the case of a declaration on paper)
The company selling the product subject to the mandatory warranty is subject to the warranty obligation for its products pursuant to the Civil Code and Government Decree 151/2003 (22.IX.) for new consumer durables listed in Annex 1 of the Government Decree.
Time frame is one year for a sales price of HUF 10 000 but not exceeding HUF 100 000.
The guarantee period starts on the date of delivery of the consumer goods to the consumer or, if the installation is carried out by the undertaking or its agent, on the date of installation. If the consumer puts the consumer goods into service more than six months after delivery, the guarantee period shall start to run on the day on which the consumer goods are delivered. Where the consumer has had the goods repaired, the guarantee period shall be extended from the date of delivery for repair by the time during which the consumer has not been able to use the goods for their intended purpose because of the lack of conformity.
If, during the guarantee period, the first repair of the consumer goods by the trader establishes that the goods cannot be repaired, the trader shall replace the goods within eight days, unless the consumer has provided otherwise. If it is not possible to replace the goods, the trader must reimburse the consumer within eight days for the price indicated on the receipt provided by the consumer as proof of payment for the goods.
If, during the guarantee period, the consumer goods have been repaired three times and then fail again, unless the consumer has agreed otherwise, and if the consumer does not request a proportionate reduction of the purchase price and the consumer does not wish to have the goods repaired or replaced at the expense of the trader, the trader must replace the goods within eight days. If it is not possible to replace the goods, the trader must reimburse the consumer within eight days for the price indicated on the receipt provided by the consumer as proof of payment for the goods.
If the consumer goods have not been repaired within 30 days of the date on which the request for repair was communicated to the trader, the trader must replace the goods within eight days of the expiry of the 30-day period, unless the consumer has given notice to the trader to the contrary. If the consumer goods cannot be replaced, the trader must reimburse the consumer the purchase price indicated on the receipt provided by the consumer as proof of payment for the goods within eight days of the expiry of the thirty-day time limit for repair.
The consumer shall not be entitled to assert a warranty claim and a guarantee claim or a product warranty claim and a guarantee claim for the same defect at the same time and in parallel.
The warranty does not affect the consumer’s statutory rights, in particular his rights to claim for accessories, product warranty or damages.
In the event of defective performance by the Service Provider, the Customer may assert a claim for warranty of accessories against the Service Provider in accordance with the rules of the Civil Code. In the case of a consumer contract, the Customer may enforce his warranty claims during the limitation period of 2 years from the date of receipt of the product for product defects that already existed at the time of delivery of the product. After the two-year limitation period, the Customer may no longer enforce his rights under the warranty.
In the case of a contract concluded with a non-consumer, the rightful claimant may enforce his warranty claims during the limitation period of 1 year from the date of receipt.
The Customer may request repair or replacement, unless the fulfilment of the Customer’s chosen claim is impossible or would involve disproportionate additional costs for the Supplier compared to the fulfilment of his other claim.
If the Customer has not requested or could not request the repair or replacement, the Customer may request a proportionate reduction of the remuneration or the Customer may have the defect repaired or replaced by another party at the expense of the Service Provider or may withdraw from the contract. There shall be no right of withdrawal for minor defects.
The Customer may switch from one warranty of convenience to another, but shall bear the cost of the switch. The Customer may assert a claim for warranty of accessories directly against the Service Provider.
In such a case, the Service Provider shall be exempted from the warranty only if it rebuts this presumption, i.e. proves that the defect in the product arose after delivery to the Customer. If the Service Provider can prove that the cause of the defect is attributable to the Customer, it is not obliged to accept the Customer’s warranty claim.
However, after six months from the date of performance, the Customer shall be obliged to prove that the defect which he has discovered existed at the time of performance.
If the Customer asserts a warranty claim in respect of a part of the product that can be separated from the product in respect of the defect indicated, the warranty claim shall not be deemed to be asserted in respect of the other parts of the product.
In the event of a defect in the product, the Customer may assert a right to a subsidiary warranty or a product warranty claim. The Customer shall not, however, be entitled to assert both a warranty claim and a product warranty claim for the same defect at the same time.
However, in the event of a successful product warranty claim, the Customer may assert a claim for a replacement product or repaired part against the manufacturer.
As a product warranty claim, the Customer may only request the repair or replacement of the defective product. The Customer must prove that the product is defective in the event of a product warranty claim. A product is considered defective if it does not meet the quality requirements in force at the time of its placing on the market or if it does not have the characteristics described by the manufacturer. The Customer may claim under a product warranty within two years of the date on which the product was placed on the market by the manufacturer. After this period has expired, the Customer shall lose this right. The Customer shall notify the manufacturer of the defect without delay after the defect has been discovered.
An error communicated within two months of its discovery shall be deemed to have been communicated without delay. The consumer shall be liable for any damage resulting from the delay in notification. The Customer may exercise a product warranty claim against the manufacturer or distributor of the product. The Service Provider shall be released from its product warranty obligation only if it can prove that:
— the product has not been manufactured or placed on the market in the course of its business, or
— the defect was not detectable according to the state of science and technology at the time of placing on the market, or
— the defect in the product is due to the application of a law or a compulsory standard laid down by a public authority.
The Service Provider needs to only prove one ground for exemption.
Section 10 — Errors, inaccuracies and omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Section 11 — Prohibited uses, copyrights
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
The Website is protected by copyright. The Service Provider is the copyright owner or the authorised user of all content displayed on the Website and in the provision of the services available through the Website: any copyright works and other intellectual works (including, but not limited to, all graphics, images, the layout and design of the Website, the software and other solutions, ideas and implementations used).
The saving or printing of the contents of the Website and parts thereof on physical or other media for private use is only permitted with the prior written consent of the Service Provider. Any use other than private use, such as storage in a database, transmission, publication or downloading, commercialisation, is only possible with the prior written consent of the Service Provider.
Except for the display, temporary reproduction and private copying necessary for the proper use of the Website, such intellectual property may not be used or exploited in any form whatsoever without the prior written consent of the Service Provider.
Section 12 — Limitation of liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall UTO, our employees, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any product posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Section 13 — Indemnification
You agree to indemnify, defend and hold harmless UTO and our subsidiaries, partners, officers, directors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Section 14 — Severability
In the event that any provision of these Terms of Service is determined to be unlawful, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 15 — Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Section 16 — Entire agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section 17 — Governing law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hungary.
Section 18 — Changes to terms of service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.